A luxury retail showroom interior featuring the BALROG brand name and deer head logo on a beige wall, with shelving, clothing racks, and a white counter in a modern warm-toned boutique.

Contact Us if You Have Any Questions

We aim to respond to all inquiries within 24 hours. Thank you for choosing us, and we look forward to assisting you!

We're here to help! If you have any questions about sizing, product availability, shipping, or anything else, don't hesitate to reach out. Our customer service team is ready to assist you.

CONTACT

Orders and customer service

+92 300 627 5568

Monday-Sunday: 10:00 AM - 10:00 PM

E-mail: info@balrog.store

Head of customer service department – Faisalabad

info@balrog.store

Wholesale:

info@balrog.store

Feedback

Our costumer support team

Social Media Influencer - Mian Umar

Mian Umar

Social Media Influencer

Social Media Influencer - Ali Raza

Ali Raza

Social Media Influencer

Social Media Influencer - Davis

Davis

Social Media Influencer

Social Media Influencer - Mian Umar

Mian Umar

Social Media Influencer

Social Media Influencer - Ali Raza

Ali Raza

Social Media Influencer

Social Media Influencer - Davis

Davis

Social Media Influencer

Testimonials about our costumer service

I had a few questions about a product, and the customer service team was super helpful. They provided detailed answers and even offered styling advice. Excellent service!

Mian Saleem

I had an issue with my order, but the customer support team was incredible! They responded quickly to my email and helped me resolve the problem in no time. Very friendly and efficient! text of 1st author

Fatima

The returns process was so easy! I wasn't happy with the size I ordered, but the support team guided me through the return and exchange process. I had a new size shipped to me within a few days!

Kainat Mirza

I had a problem with shipping, and the team went above and beyond to sort it out. They tracked my order and ensured it arrived safely. Great customer care!

Ayan Ali

I love their loyalty program! I had some questions about how it worked, and the customer service team was so patient in explaining everything. It's so easy to earn points!

Faza
  • Loyalty Program

    Earn points on every purchase and redeem them for discounts, free shipping, and exclusive offers.

  • Easy Returns & Exchanges

    Hassle-free returns and exchanges — simply send items back for a refund or exchange.

  • Worldwide Shipping

    Fast, reliable delivery to any country with tracking at every step.

FAQ

General

We sell many useful products.

You can view them on the collection page.

We have a wide variety of products in stock.

Shipping

Delivery time on average 3 days

Yes, we have the option of self-pickup from our stores.

For detailed information please contact us.